Who we are
This website is operated by [Registered company name: to be confirmed] (“Bas-Tech”, “we”, “us”), registration number [Registration number: to be confirmed]. For the purposes of the Protection of Personal Information Act, 4 of 2013 (“POPIA”), Bas-Tech is the responsible party for personal information collected through this website.
Our Information Officer is [Information Officer name: to be confirmed], who can be contacted at [Information Officer email: to be confirmed].
Information we collect
Information you give us
When you send an enquiry through our contact form, we collect:
- your name and, if you provide them, your company name and contact number;
- your email address;
- the service you are interested in and, optionally, an indication of budget; and
- the description of your project and anything else you choose to include in your message.
Please don’t include sensitive personal information (such as health or financial details) in your message.
Information collected automatically
Like most websites, our hosting infrastructure records technical information when you visit, such as your IP address, browser type, the pages requested and the time of the request. We use your IP address temporarily to limit repeated form submissions and protect the website from abuse.
We do not currently use analytics or tracking tools on this website.
How we use your information
We use the personal information described above only to:
- respond to your enquiry and correspond with you about it;
- understand your requirements and prepare a proposal, if you ask us to;
- keep a record of our communications with you;
- protect the security and integrity of this website; and
- comply with our legal obligations.
We do not sell your personal information, and we do not use it for direct marketing without your separate, explicit consent.
Why we are allowed to process it
We process your information on the basis of your consent, which you give when you submit the contact form; because it is necessary to take steps you have asked for before entering into a contract with us; and, for website security, because it is necessary for our legitimate interest in keeping the website safe and available (section 11 of POPIA). You may withdraw your consent at any time, although this will not affect processing that has already taken place lawfully.
Who we share it with
We share personal information only with service providers (“operators”) that help us run this website and respond to you, and only to the extent they need it. These include:
- our website hosting provider;
- our email delivery provider, which transmits your enquiry to our inbox;
- professional advisers, where reasonably necessary; and
- regulators, law enforcement or courts, where we are legally required to do so.
Operators process personal information on our instructions and are required to keep it secure and confidential.
Transfers outside South Africa
Some of our service providers may store or process information outside South Africa. Where this happens, we take steps to ensure the recipient is subject to laws, binding agreements or corporate rules that provide a level of protection substantially similar to POPIA, as required by section 72 of the Act.
How long we keep it
We keep enquiry information for as long as it is needed to respond to you and manage any resulting relationship, and to keep reasonable records of our communications. After that, we delete or de-identify it, unless we are required by law to keep it for longer. Technical logs are kept for a short period for security purposes.
How we protect it
This website is served over an encrypted (HTTPS) connection. Submitted information is validated on our servers, transmitted to our inbox over encrypted channels and accessible only to people who need it to respond to you. No system is completely secure, but we take reasonable, appropriate technical and organisational measures to prevent loss, misuse and unauthorised access, as POPIA requires.
Your rights
Under POPIA, you have the right to:
- ask whether we hold personal information about you, and request access to it;
- ask us to correct or delete information that is inaccurate, out of date or unlawfully held;
- object to the processing of your information on reasonable grounds; and
- withdraw your consent to processing.
To exercise these rights, contact our Information Officer using the details above. You also have the right to lodge a complaint with the Information Regulator of South Africa (inforegulator.org.za).
Cookies
This website does not use advertising or tracking cookies.
Children
This website is intended for businesses and is not directed at children. We do not knowingly collect personal information from anyone under the age of 18.
Changes to this policy
We may update this policy from time to time. The date at the top of this page shows when it was last changed. Significant changes will be highlighted on this page.
Contact us
Questions about this policy or your personal information can be sent to our Information Officer at [Privacy contact email: to be confirmed], or by post to [Postal address: to be confirmed]. You can also reach us through our contact page.